vVardis Collection

You may return any item purchased on within 30 days of the delivery date. Products must be unused and unopened with all original packaging intact, unless the items are faulty or not as described. Our Customer Service Team will be pleased to assist you with a free return label for eligible returns.

Contact Us

  • Phone: 0041 78 258 4860 (available Monday-Sunday, 8am-8pm ET)
  • Email:
  • Live Chat (available Monday-Sunday, 8am-8pm ET)
  • How to Return

    1. Contact our Customer Service Team to obtain a prepaid return label. 
    2. Print the return label from your email. 
    3. Mark the reason for your return on your packing slip. Carefully pack it along with your items in the box. 
    4. Seal the box and affix the prepaid label to the outside. Cover or mark-out any other labels.
    5. Take the package to a UPS drop off location. Find your nearest location at
    6. Don’t forget to keep your tracking information so you can check the status of your return.


    Once received by our warehouse, return packages are processed within 7-10 business days. We will notify you by email once your return is processed. Positive valuation of your refund eligibility provided, credit is issued to the original form of payment. Depending on your financial institution, it may take additional processing time for the credit to post to your account, usually within 3 to 5 business days. You may contact your financial institution for details. 


    Items returned to our warehouse will be credited to the original form of payment. 
    To make an exchange, please follow the return process and place a new order. 

    Non-Binding Information

    Nothing in this return page shall be legally binding on vVARDIS Inc. and/or become part of the contract between vVARDIS Inc. and its customers and no information given in this return page shall, under any circumstances, constitute representations, warranties or any other binding statements of vVARDIS Inc.  For further information, please review the T&C and/or the Privacy Policy.