Privacy Policy for Customers


A. Background

vVARDIS Inc., 2483 Coney Island Ave, Brooklyn, NY 11223, USA (referred to herein as “vVARDIS” “we” “us” and “our”) respects your privacy. This Privacy Policy describes how we directly and indirectly collect information in connection with your use of our websites and any other microsites or mobile websites (the “Website”) information in connection with your use of our mobile applications we make available for download on your personal device (our “Apps”), or information you provide to us when you visit our Facebook, Instagram, YouTube, Twitter, and other social media platforms (our “Social Media Pages”). Additionally, this Privacy Policy describes how we use and share that information. Please take the time to read this Privacy Policy.

Your acceptance of the Privacy Policy is deemed to occur upon your first use of the Website. If you do not accept and agree with this Privacy Policy, you must stop using the Website immediately.

We may revise this Privacy Policy periodically and will post any changes to the Website. Additionally, this Privacy Policy may be supplemented or amended from time to time by other “privacy notices” posted on the Website or specific pages within the Website. These privacy notices describe in more detail the information we collect on particular pages or areas of the Website.

B. Information We Collect

The personal information we collect depends on how you interact with us. In the past 12 months, we may have collected various categories of personal information about you, including:

  • Device Information: When you visit our Website, use our Apps, interact with our Social Media Pages or online ads, or open our emails, we may learn about your browser, device type, plugins, IP address, MAC address, internet service provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit, the pages you visit, the platform you use, your screen resolution, your time zone, and any search terms you enter while on the Website.
  • Location Data: We use various technologies to learn your geographic location, including by collecting your IP address or other device information, which may depend on your device’s settings for location services and how you interact with us.
  • Website/Apps Interactions: We collect information about your interactions with our Website and Apps, including pages visited, links clicked, buttons clicked, mouse movement, scroll behavior, and non-sensitive keystroke activity. This data may then be used to create a “session replay” of your interaction, which may be used to troubleshoot customer service issues, either individually or in the aggregate, to improve site functionality and to analyze user interaction. This information could include personal information, depending on what information you provide.
  • Contact Information: We may collect your contact information, including first and last name, address, telephone number, e-mail address, billing address, shipping address.
  • Payment Card information and Payment Details: We may have collected your payment card information or payment details if you have made an order or added it to your account with us, if any. 
  • Other Forms of Identification: We may have collected your bank details, account number, tax file number, credit/debit card number, ID, passport or social security number if you have provided that information. 
  • Shopping History & Transactional Data: We keep track of your shopping history with us, return or exchange, or add to your shopping cart.
  • Call records and email records: If you call, email, text, or chat with our customer service agents, we may keep records of those conversations including all such information you have provided to us in connection with such conversation.
  • Demographic Information: We may collect demographic details about our customers such as birthdate, gender, ZIP code, Social Media information and profile data and other similar details.
  • Job Application Data: If you apply for a job with us, we will, in addition to the Contact Information you provide us, also collect such information as your educational background, employment history, résumé, and other information relating to your job search or application relevant for the recruitment process.
  • vVARDIS Account Data: If you want to register or have a registered account with vVARDIS, we will collect your Contact Information, passwords for the account, Demographic Information, Preferences, and Shopping History & Transactional Data.
  • Social Media Usage: We receive aggregated information about people who visit and interact with our Social Media Pages.
  • Preferences: We may collect information about your preferences, such as products you may be interested in.
  • Inferences: We may draw inferences about any of the information above that may relate to your preferences, or other matters.

C. How Your Information Is Collected

We may collect the information described above directly from you, from third parties we work with, or through cookies or other automated means. These sources may include:

  • You: We collect information directly from you, whenever you: make a purchase; contact us with questions or comments; respond to a survey, upload content to our Website, Apps, or Social Media Pages; create an account; add items to your shopping cart; opt in to text messages; apply for a job; fill out any forms on our Website, Apps, or Social Media Pages.
  • Your Device or Browser: Certain information is automatically collected from your device or browser and analyzed when you visit our Website, use our Apps, interact with our Social Media Pages or online advertising, or open our emails.
  • Third Parties: We work with third parties who provide services to us, like analytics or advertising companies, data brokers, etc. These third parties share information they have collected with us. Your information may also be collected and processed by third parties, such as the payment providers you select, who will process your information independently in accordance with their own privacy notices.
  • Social Media Platforms: Social media platforms share information. You can learn more about how social media platforms collect and use your information by reviewing their privacy policies and settings. If you contact us via social media platforms to make a complaint or service request, then we will collect information related to such complaint of service request from the social media platform.
  • Cookies: vVARDIS uses cookies (small files stored on your device or browser), pixel tags (tiny graphic images embedded in a website or email), web beacons, and other similar technologies to automatically collect information when you visit our Website, use our Apps, or interact with our emails. Through the use of cookies, we may link information about your interactions with our Website, Apps, or emails over time, for example, which pages you visit, which links you use, and how long you stay on each page. Cookies may be used to create a virtual profile about Website users, which can then be used to retrieve information about users’ past visits to our Website to help prevent fraud. We also contract with third party advertising or analytics companies to serve you online ads on other websites. These companies use cookies or similar technologies to collect information about your interactions with our Website and Apps and interactions with other websites. These advertising companies may use and share the information gathered to deliver ads more tailored to your interests. We receive aggregate information from these third parties to understand our advertising effectiveness. Any information collected by us or by third parties through the use of cookies or similar technologies may be linked with other information we collect about you.
  • Publicly Available Data: We may combine the information you provide to us with data that is publicly available or that we receive from other sources.

D. How We Use Your Information

  • Fulfillment: Fulfilling your orders and other requests, including, but not limited to, processing payments, confirming or updating you on the status of your order, delivering packages, facilitating returns, and responding to your customer service inquiries.
  • Advertising: Presenting advertising online and via email, or other communication channels, including through partnerships with social media platforms and internet search engines.
  • Understanding Our Customers: Analyzing your activity with us (including your interactions with our Website, Apps, Social Media Pages, and emails or other forms of communications, analyzing trends and statistics). We keep track of the pages you visit and the manner in which you use the Website to determine what products are most popular and whether to make changes to the Website. We may, from time to time, review your information and information of other customers to help us analyze trends, purchasing patterns and preferences, and demographics.
  • Personalization: Using your preferences and other collected information to personalize your shopping experience by using your product interests, shopping patterns and purchase information to recommend other products, services or promotions that we believe you may be interested in as well as personalizing advertising and experiences on our Website, Apps, emails, and ads.
  • Communications: Communicating with you, including responding to your requests.
  • Customer Experience: Serving content on our Website, Apps, and Social Media Pages and developing our products and services.
  • Hiring: Recruiting and hiring vVARDIS employees. If you apply for a job with vVARDIS, we will be using your Job Application Data for recruiting and employment purposes. If you are hired by vVARDIS, the information you provide during the recruiting process will become part of our employee records. If you are not hired by vVARDIS, we may retain your information to allow us to contact you if another suitable employment opportunity becomes available.
  • Security: Protecting vVARDIS and our customers from fraud, security threats, and other illegal or harmful activity. We and our third party service providers may disclose specific individual information if we or they reasonably believe it is necessary to: (i) investigate any suspected misuse of a Website; (ii) protect or defend the rights, property and interests of vVARDIS, our customers, or the interests of our third party service providers; or (iii) under exigent circumstances, to protect the personal safety of users of a Website or the public.
  • Anti-Fraud: Performing credit and anti-fraud checks on your and the payment method that you have provided; these checks may be required, amongst other things, to verify your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorization and/or to authorize individual purchases.
  • Legal Obligations: Complying with legal and regulatory requirements and responding to requests from courts or other government bodies.

E. How We Share Information with Service Providers and Third Parties and for What Purposes

vVARDIS may share personal information with third parties for certain purposes. For example, we share personal information with:

  • Service Providers: We partner with third parties to assist with many aspects of our business, including fulfilling orders, advertising, analyzing your interests and activity on our Website and Social Media Pages, and helping us communicate with customers. These third parties may provide services related to any of the purposes described in How We Use Your Information, and we may share with them any types of information described in Information We Collect. This includes sharing information with banks and the providers of credit reports as well as fraud prevention and credit reference agencies. We may also receive information collected by these third parties and combine it with the information we have collected. Some of these third parties may be located outside the United States. Your information may also be collected and processed by third parties, such as the payment providers you select, who will process your information independently in accordance with their own privacy notices.
  • Marketing Agencies and Data Analytics Providers: We may partner with third parties to assist with the advertising and marketing of our business and performing business analytics. We may share with them the types of information described in Section D. “How We Use Your Information”. 
  • vVARDIS Affiliates: We are part of a group of companies that vVARDIS controls or is controlled by or that are otherwise affiliated with vVARDIS.
  • Other Third Parties: We will disclose information about you, including to government bodies or law enforcement agencies, when we believe it to be necessary for compliance with the law or to protect the users of our Website and App, or the public.

If you are a California resident, you can learn more about your privacy rights below in Section P. “Privacy Rights of California Residents” and Opt-Out from any sale of your personal information through our Do Not Sell My Info page.

F. Your Privacy Choices

You can control the information we collect and use in the following ways:

  • Location Data: You can disable location-based services on your mobile device or web browser by adjusting the settings on your device or browser. This will prevent our Website from accessing your location information. Note that some services may not be available if you disable location-based services, and you may experience difficulties shopping online at the Website.
  • Emails and Newsletters: You can unsubscribe from marketing emails by clicking the unsubscribe link in the footer of such email.
  • vVARDIS Accounts: You can keep your contact information and payment methods accurate and up to date by logging into your account on our Website. If you wish to cancel your account, email us contact@vvardis.com.
  • Social Media: This privacy policy does not cover the privacy and security practices of social media platforms on which vVARDIS has Social Media Pages. Please review the terms, policies, and settings of those social media platforms if you have questions about how they collect and use your data.
  • Online Advertising: For information about opting out of third party advertising, visit Network Advertising Initiatives website https://optout.networkadvertising.org/?c=1 or Digital Advertising Alliance’s website https://digitaladvertisingalliance.org/. You will leave this Website for a separately managed online site where you can specify your preferences. We may use more than one third party company for placing this advertising, which would require you to opt out of each company.
  • Cookies, Plugins, Web Beacons: You can change your browser settings to block cookies, only save cookies for one session or otherwise delete them prematurely. Most browsers are pre-set to accept cookies. However, you can prevent cookies from being saved on your computer's hard drive by changing your browser settings. Please refer to your browser manufacturer's instructions to find out in detail how this is done. In addition, you can delete cookies already set on your hard disk at any time. Additionally, you can prevent plugins from collecting information about your during your visit by logging out of your social network pages and deleting any cookies that have been set. Please note that if you decide to disable cookies, certain functions of the Website may no longer work.
  • Parties to a Business Transaction: Your information may be transferred to another entity that succeeds to all or part of vVARDIS’s business in connection with a sale, reorganization, consolidation or merger. Your information may be shared under obligations of confidentiality and non-disclosure to a prospective successor or purchaser of vVARDIS’s business.

G. Children

vVARDIS does not knowingly or purposefully request or collect personal information from any person under the age of 18 years old. If you believe that your child under the age of 18 has submitted personal information to vVARDIS in connection with our Website or Apps, please contact us at contact@vvardis.com.

H. Security

We take steps to help protect the confidentiality and security of your personal information. Although we use measures to protect your personal information, in general, information transmitted through the Internet may not be completely secure. Accordingly, we cannot guarantee the security of information provided over the Internet or stored in our databases. Your transmissions are, therefore, at your own risk. 

I. Supported Web Browsers and Do Not Track Signals

We recommend that you use the latest web browser versions to optimize your experience. Older web browser versions may not be able to access or utilize all pages on our website as intended. vVARDIS may not be able to receive or honor web browser “Do Not Track” signals and our Website may continue to collect information in the manner described within this privacy notice.

J. Website Terms and Conditions

This Privacy Policy constitutes an integrated part of vVARDIS’s Terms & Conditions.

K. Updates

We reserve the right to modify, alter, or otherwise update this Privacy Policy at any time, so we encourage you to review this policy from time to time. Changes to this Privacy Policy are effective at the time they are posted and your continued use of our sites after posting will constitute acceptance of, and agreement to be bound by, those changes. If we make any material changes to our privacy practices, we will update this Privacy Policy and change the effective date at the top of this page.

L. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of New York, excluding its conflict of law rules. By accepting this agreement, the User expressly consents and agrees to submit to the exclusive jurisdiction and venue of a court of competent jurisdiction located in Manhattan, New York. We do not imply that the materials published on the Website are appropriate for use outside of the United States. If you access the Website from outside of the United States, you do so on your own initiative and you are responsible for compliance with local laws.

M. Links to Other Websites

This Website may, from time to time, contain links to websites owned and operated by third parties (“Third Party Sites”). vVARDIS has no influence on whether operators of such Third-Party Sites comply with the applicable data protection regulation. We encourage you to review the privacy policies of such Third Party Sites so that you understand how those websites collect, use and share your information. We are not responsible for the privacy policies or other content on Third Party Sites. vVARDIS excludes any responsibility or liability for the websites of third parties accessible via the links.

N. Miscellaneous

In the event that any provision of this Privacy Policy conflicts with applicable law, rule, regulation or order or if any provision is held invalid by a court with competent jurisdiction, then such provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties, and the remainder of this Privacy Policy will remain in full force and effect. Any failure by vVARDIS to insist upon or enforce strict performance of any provision of the Privacy Policy or to exercise any right under the Privacy Policy will not be construed as a waiver or relinquishment of vVARDIS’s right to assert or rely upon any such provision or right in that or any other instance, rather, the same will be and remain in full force and effect.

O. Contact Us

We welcome your comments and questions. Please contact us at:

vVARDIS Inc. 
Attn: Privacy Policy Inquiries
2483 Coney Island Ave
Brooklyn, NY 11223
Email: contact@vvardis.com
Phone: 866-909-1357

P. Privacy Rights of California Residents 

As a resident of California, you have rights under the California Consumer Privacy Act, California Civil Code § 1798.100 et seq., (with any implementing regulations and as may be amended from time to time, “CCPA”) relevant to your Personal Information (as defined under the CCPA), as well as other laws. The rights described herein are subject to exemptions under the CCPA and other limitations under applicable law.

California Consumer Rights Under the CCPA: If your Personal Information is subject to the CCPA, you may have certain privacy rights with regard to that information. You may have the right to:

  • Request that we provide you access to the following no more than twice in a 12-month period:
    • the categories and specific pieces of Personal Information that we have collected about you;
    • the categories of sources from which the Personal Information is collected;
    • the business or commercial purpose for collecting or sharing your Personal Information;
    • the categories of third parties with whom we share your Personal Information; and 
    • the categories of Personal Information that are sold (as defined under the CCPA) and the categories of third parties to whom the Personal Information was sold.
  • Request that we delete your Personal Information, subject to exceptions under the CCPA or other applicable law; and
  • Request that we not “sell” your Personal Information by opting out of the sale of your Personal Information.

California residents also have the right not to receive discriminatory treatment for the exercise of any of the privacy rights conferred by the CCPA, as described in this section. vVARDIS will not discriminate against you because you have exercised any of your rights under the CCPA.

How to Submit a Request Access to or Deletion of Your Personal Information:

If you wish to exercise your right to request access to your Personal Information or deletion of your Personal Information please submit your request through our toll free number: 866-909-1357 or e-mail: contact@vvardis.com. To ensure we can verify your identity and help us respond to your request please provide us with your full name, e-mail and home address and clearly indicate which of the rights you wish to exercise.

vVARDIS is required to provide you with access to your Personal Information or delete your Personal Information only in response to verifiable consumer requests. We will compare the information you have provided as part of submitting the request to any information we may have in our possession in order to verify your request. We may also contact you to request additional information in relation to your request. The information you provide must match the information we have in our possession. This measure is in place to help ensure that Personal Information is not disclosed to any person who does not have the right to receive it. The information collected through this process will be used only for verification purposes and responding to your request.

How to opt out of sales of your Personal Information:

If you wish to exercise your right to request that we opt you out of the sale of your Personal Information, please call our toll free number 866-909-1357 or send us an e-mail at contact@vvardis.com. Please help us by including your full name, e-mail and home address and clearly indicate that you wish to exercise your right to opt out of the sale of your Personal Information. The information collected through this process will be used only for responding to your request.

For more information on your right to opt-out of the sale of your Personal Information, please visit our Do Not Sell My Info page.

How to opt in again:

If you have opted-out of the sale of your Personal Information, you are welcome to opt back in at any time. To opt-in, contact us via email at contact@vvardis.com and clearly request to opt-in to the sale of your Personal information.

Request made through Agents:

Please note that you may authorize an agent to exercise any of these rights. If you use an agent, we will take measures to verify your agent’s authorization to act on your behalf and we may require more information to ensure proper verification of you and your agent’s identity and authorization.

Categories of Personal Information Sold

In the previous 12 months, vVARDIS may have sold (as defined under the CCPA) the following categories of Personal Information: device information, location data, website interactions, transactional data, and profile information. The Personal information has been sold to the following categories of third parties: Marketing Agencies and Data Analytics Providers.

Categories of Personal Information Disclosed for a Business Purpose

We share personal information about you with service providers and third parties for business purposes, such as operational purposes and other purposes related to providing you with the products and services you seek from us. For more information about the business purposes for which we disclose Personal Information, see Section E. “How We Share Information with Service Providers and Third Parties and for What Purposes” and see Section B “Information We Collect” for what types of information may be shared.

Additional California Privacy Rights

California residents may also ask us to provide them with (i) a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties. California residents may make one request per calendar year.

To make this request, you may contact us at contact@vvardis.com. In your request, please include a subject line that states “CA Shine the Light Request”, state that you are a California resident, and provide a current California address for our response.

 

Version no. 1, dated 15 September 2020